My core expertise is business systematization and building operational processes. In employment, about 100 people worked under my management, so I know how to build an operating model that runs on rules, roles, and predictable results rather than constant «heroics».
I also understand how to prepare a company to grow x2: first, build a foundation of processes, collaboration, quality control, lead handling, and follow-up, and only then scale marketing. Without this, an increase in customer flow quickly leads to service failures and a decline in quality.
A distinct value of my experience is a crisis-resilient team model: a buffer of resources, in-house training, and flexible employment as a way to withstand the turbulence of the Ukrainian market.
Your experience: how do you systematize a business?
- Break everything down into processes.
- Document the SOPs.
- Define the roles and areas of responsibility for each role
- Hold regular meetings at different levels, from one-on-ones to weekly meetings.
Your experience: how do you grow x2 in one year?
- Prepare the foundation
- Define your niche
- -Analyze the market and competitors
- Determine your capabilities
- Develop a strategy
- Invest in comprehensive marketing (everyone should know that you can do SOMETHING well)