From cybersecurity to international e-commerce: how systems thinking helped build a global business
I am Serhii Tymoshchuk, founder of AMS Pilot — a company that helps entrepreneurs scale their businesses in international markets. Together with my team, we are creating an ecosystem of services for growing e-commerce businesses. We help companies enter European and U.S. markets, grow sales on Amazon and TikTok Shop, and help authors create and publish books. My journey in technology began back in second grade. A neighbor who had returned from San Francisco introduced me to programming and the C++ language. From then on, technology became the pursuit that shaped my professional future.
I worked in cybersecurity for 15 years. This shaped my systems thinking, taught me to find weak points in complex processes, and to build solutions that can scale. In 2015, I decided to leave a stable career in IT and devote myself fully to growing my own business. It was not an easy step, because no one could guarantee the outcome. Together with my partners, we gradually built a business that eventually grew into an international ecosystem of companies in e-commerce. Working on myself was another important part of my personal development.
More than six years ago, I gave up alcohol completely, and later began working regularly with a psychologist and exercising consistently. This helped me look differently at my own effectiveness, discipline, and quality of life.
The Young Business Club community also played an important role in my development as an entrepreneur. It was here, in 2018-2019, that like-minded people and I formed one of the first peer-to-peer groups, which has remained a space for sharing experience, support, and collective growth for many years.
A peer-to-peer group, Amazon, and six hours of work after the office — how AMS Pilot was born
How did you come up with the business idea?
The business idea first came to me while I was working in IT. My friends and I regularly met in a small peer-to-peer group, where we shared our goals, plans, and experiences. One of the members, who worked at Microsoft, said he planned to leave the company and start earning money by creating books for Amazon. At first, the idea seemed strange to me. But he showed me a short training course, and within six months I had my first results. At the time, I worked full-time in IT and spent about six more hours after work developing my own project. Together with my business partner, I gradually built a business that eventually grew into an entire ecosystem of e-commerce solutions.
Cybersecurity experience laid the foundation for my own business
What skills helped you launch your business?
My greatest asset is my experience in cybersecurity. Fifteen years of work taught me to think systematically, find weak points, and build solutions that can scale. This technical expertise became our competitive advantage at the outset. We understood how complex digital systems worked and could create solutions that were beyond the reach of most competitors. I always say: «I know how to look for vulnerabilities in systems. And a business is a system, too.» Partnership also played a distinct role. Practically all of my businesses were created with partners, and I am convinced that combining the strengths of different people makes it possible to grow much faster.
Leaving a stable career, building a strong team, and learning how to partner
What were the three most difficult challenges you overcame in the early years?
The first challenge was leaving a stable job in IT. I enjoyed my profession and earned a good income, but I decided to devote myself fully to entrepreneurship. The hardest part was accepting uncertainty and responsibility for the eventual outcome. The second challenge was building a strong team. At the outset, the business did not yet have a strong reputation, so attracting talented specialists was difficult. The third challenge was learning to build effective partnerships. Over the years, I realized that they had become one of the main drivers of my companies’ growth.
Account suspensions and the fight for major clients made the business stronger
What crises has your business faced, and how did you overcome them?
One of the most serious crises was the suspension of an account that generated a significant share of the company’s revenue. Rather than depend on a single channel, we completely changed our approach and built a system of several dozen accounts. This made the business much more resilient to similar risks. Another challenge was winning our first major clients. Without a strong portfolio and reputation, it is hard for a company to earn the market’s trust. After selling one of our own brands, we established an agency and began offering prospective clients a detailed audit of their businesses. We worked on a model in which most of our revenue depended on the results we delivered for the client. This approach enabled us to demonstrate our effectiveness quickly and secure our first long-term partners.
Combining different areas of expertise helped the company grow
Which decisions proved most effective in growing the company?
The most important decision was to divide responsibilities between the partners effectively. I realized that my strength lies in operational management and process oversight. I can get into the details of how the team works and have a good understanding of everything happening within the company. My partner, by contrast, is stronger at building systems, delegating responsibility, and scaling the business. Combining these strengths allowed the company to move from hands-on management to systematic growth.
Agreements made at the outset help prevent future conflicts
Which of your mistakes do you now consider your most valuable learning experience?
The most valuable lesson for me is to agree on everything at the outset of a partnership. All important terms, roles, and potential risks should be discussed and put in writing before work begins. This helps avoid future conflicts and preserve the partnership.